A new digital banking experience is coming October 28, 2026
Our new and improved system will combine Personal and Business Online Banking into one easy-to-access platform and will feature all of the essential tools you use today with friendlier navigation, increased security, a new mobile banking app, an enhanced payment and invoicing solution for businesses, and more! It's a powerful suite of digital services built for the way you want to bank.
A Few steps now.
A smoother switch later.
Before October 28, take a few minutes to make sure you're ready for the upgrade.
1. Check your contact information
Make sure the phone number and email address on your account are current. You'll need them for enhanced security when you first log in.
2. Know your username & password
You'll need to enter your username and password the first time you access the new system—even if you normally use Face ID, Touch ID, or another biometric login.
3. Review your Bill Pay information
Confirm your payees and their addresses are accurate, and save any payment history you'd like to keep. Payment history will not transfer to the new system.
This will take you to our current Online Banking system.
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Jump straight to the information that matters most to you.
Important Dates & Downtime
As we prepare to launch our new Online & Mobile Banking experience, some services will have scheduled periods of downtime. Please review the dates below and plan ahead as needed.
Personal Online & Mobile Banking
October 26, 2026 | 5 AM
Bill Pay Pauses for the Upgrade
Bill Pay will become temporarily unavailable. Please schedule any necessary payments in advance.
October 26, 2026 | 5 PM
Mobile Deposit Pauses
Mobile Deposit through the current Personal Mobile Banking app will become temporarily unavailable.
October 26, 2026 | 5 PM
Personal Banking Moves to View-Only Access
You’ll still be able to log in and view your account information, but transactions will be paused during the transition.
October 28, 2026 | 9 AM
Your New Banking Experience Is Live!
The new Citizens First Bank Online & Mobile Banking experience becomes available, including Bill Pay and Mobile Deposit.
Business Online & Mobile Banking
October 26, 2026 | 5 AM
Business Bill Pay Pauses for the Upgrade
Business Bill Pay will become temporarily unavailable. Please schedule any necessary payments in advance.
October 26, 2026 | 8 PM
Business Online & Mobile Banking Pauses
Business Online & Mobile Banking will become temporarily unavailable as we complete the transition.
October 28, 2026 | 9 AM
Your New Banking Experience Is Live!
The new Citizens First Bank Online & Mobile Banking experience becomes available, including Business Bill Pay.
What Happens the First Time You Log In?
A few quick security steps will help protect your information as you enter the new Online & Mobile Banking experience.
Enter your credentials
Enter your username and password manually the first time you access the new system.
Verify your identity
You'll receive a one-time passcode by text or phone call.
Enter the passcode
Enter the code when prompted to securely complete your login.
Re-enable biometrics
Mobile users can set up Face ID, Touch ID, or their device's supported biometric login again.
Forgot your password? Use “Forgot Password” in the current Online or Mobile Banking system before October 28.
Forgot your username? Contact Citizens First Bank and we'll be happy to help.
Personal Online Banking Updates
Most of the information and settings you use today will be ready for you in the new system.
Expected to Transfer
- Transaction history
- Bill Pay payee information
- Scheduled payments
- Scheduled internal transfers
- Alerts
- eStatement settings
- Internal transfer settings
These Items Will Not Transfer
- Card Controls via “Cards” in Mobile Banking
- External Transfers
- Personal Finance Manager
Please make note of or save your current settings and any related history before October 28. These services will need to be set up again once the new system is live.
Bill Pay Users
Scheduled payments will transfer. Payment history will not.
Please review payee addresses for accuracy, save any payment history you want to keep, and make note of payee account numbers so you can verify everything transferred correctly.
Business Online Banking Updates
Most of the information your business uses today will transfer to the new system.
Expected to Transfer
- Transaction history
- Bill Pay payee information
- Scheduled payments
- Recurring and scheduled internal transfers
- ACH templates
- eStatement settings
- Merchant Deposit settings
- Positive Pay settings
- Wire Transfer settings
These Items Will Not Transfer
- Internal Transfer Templates
- ACH History
Please save any existing templates and history before October 28. Internal Transfer Templates will need to be recreated after conversion.
ACH Users
ACH history will not transfer to the new system. Please save any history you'd like to keep before October 28. If you regularly reuse ACH files, create a template for each unique ACH file before the conversion. The “Copy” feature will not be supported in the new system.
NEW! Quicken / QuickBooks™ Connectivity
Our new Online Banking system will let you connect your Citizens First Bank accounts to Quicken and QuickBooks, giving you another convenient way to manage your finances.
Step-by-step instructions will be available closer to October 28.
First-Time Business Login
After entering your login credentials in the new system, you will need to complete the Token Enablement process.
Token Enablement
As part of your first-time login, you’ll be guided through setting up a secure token for Business Banking. Have both your computer and mobile device available to complete the process.
You’ll be prompted to download the FI DigiPass app on your mobile device and follow the on-screen instructions to securely activate your token. Once setup is complete, you’ll use FI DigiPass to help verify your identity when accessing Business Banking.
Introducing an Enhanced Payment & Invoicing Solution
Our new business payment solution brings more of your financial tasks together in one convenient place. Add vendors, pay bills, set approval limits, and—if you choose to upgrade—manage business invoicing from the same solution.
No action is required to move your Business Bill Pay information. Payees, payment history, scheduled and recurring payments, and eBills are expected to transfer to the new payment solution.
Personal Online Banking Updates
Beginning October 28, personal and business customers will use one app: CFB Mobile App
What to Know
- If you currently use biometrics, you'll need to reestablish them in the new app.
- Your username and password are required for first-time login.
- Existing push alerts will not transfer. Make note of the alerts you want to recreate.
- Our current Business Mobile Banking app will no longer be available after the upgrade.
Available October 28
The new app will be available once the upgraded system goes live.
Have questions about your username, password, Bill Pay information, or the upcoming transition? Contact us or stop by any Citizens First Bank location.
Contact Us
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