FAQs

What types of bank accounts does citizens first bank offer?

Citizens First Bank provides checking, savings, money market, and certificate of deposit (CD) accounts for individuals and businesses. Learn more on our Personal Banking or Business Banking pages.

What is citizens first bank's routing number (ABA)?

ABA stands for American Bankers Association Routing Number, the nine-digit code you'll need for your direct deposits, wire transfers, ACH payments, and check processing services. Our Routing Number is 075902832.

how can i open a citizens first bank account online or in person?

You can open an account by visiting any branch or starting the process online through our Open an Account portal.

What are the current interest rates for savings accounts and CDs?

Interest rates vary by product and term. Our current rates are available at all of our branch locations.

How do I enroll in Citizens First Bank online banking?

Enroll by visiting our Online Banking Enrollment page and following the step-by-step instructions.

Which browsers are supported for online banking?

We recommend using the latest versions of Chrome, Firefox, Safari, or Edge for optimal performance.

How do I reset my Citizens First Bank online banking password?

Click “Forgot Password” on the login screen or contact customer support for assistance (608) 637-3133.

Can I deposit checks using the Citizens First Bank mobile app?

Yes, mobile check deposit is available. Simply log into the app, select “Deposit,” and follow the prompts.

How do I transfer money between accounts online?

Log into online banking or the mobile app, go to “Transfers,” and choose the accounts and amount.

Where can I download the Citizens First Bank mobile app?

Download our app from the Apple App Store or Google Play Store by searching “CFB Mobile Banking.”

What features are available in the mobile banking app?

Our app offers mobile check deposit, account transfers, bill pay, biometric login, and real-time alerts.

Is Citizens First Bank mobile banking secure?

Yes, we use advanced encryption, multi-factor authentication, and biometric login to protect your data.

How do I enable Face ID or fingerprint login?

Go to “Settings” in the app and activate biometric login under “Security Preferences.”

How do I report a lost or stolen Citizens First Bank debit card?

Call us immediately at 608-637-3133 or use the mobile app to lock your card.

How do I activate my new debit card?

Activate your card by calling the number on the sticker or using online banking.

What should I do if I see a suspicious charge on my account?

Contact our fraud department at 608-637-3133 and review your transactions in online banking.

Can I set travel notifications for my debit card?

Yes, log into online banking or call us to notify the bank before traveling.

How does Citizens First Bank protect my personal information?

We use encryption, firewalls, secure login protocols, and fraud monitoring to safeguard your data.

What should I do if I suspect fraud on my account?

Call us immediately at 608-637-3133 and monitor your account for unauthorized activity.

How do I update my contact information with Citizens First Bank?

Log into online banking or visit a branch to update your phone number, email, or address.

Does Citizens First Bank offer account alerts?

Yes, you can set up email and SMS alerts for transactions, balances, and login activity.

How do I set up bill pay with Citizens First Bank?

Log into online banking, go to “Bill Pay,” and add your payees to schedule payments.

Can I schedule recurring payments online?

Yes, recurring payments can be set up in the “Bill Pay” section of online banking.

How do I stop a scheduled payment?

Go to “Bill Pay,” select the payment, and choose “Cancel” before the scheduled date.

Are wire transfers available at Citizens First Bank, and what are the fees?

Yes, we offer domestic and international wire transfers. Fees vary—please contact your local branch for details.

What are Citizens First Bank branch hours?

Branch hours vary by location. Visit our Locations page for hours and directions.

How can I contact Citizens First Bank customer service?

Call us at 608-637-3133 or visit your local branch.

Does Citizens First Bank offer live chat support?

Live chat is available during business hours via our website.

How do I schedule an appointment with a banker?

Call us at 608-637-3133 or visit your local branch.

What types of loans does Citizens First Bank offer?

We offer personal loans, auto loans, home equity loans, agricultural loans, business loans, and mortgages. Explore options on our Lending pages.

How do I apply for a mortgage with Citizens First Bank?

Start your application online or visit a branch to speak with a mortgage specialist.

What documents are needed for loan approval?

Typically, you’ll need proof of income, credit history, identification, and property details. Requirements may vary by loan type.