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Loan Document Specialist | Viroqua

A Citizens First Bank’s Loan Document Specialist provides a variety of loan support duties, primarily reviewing loan files for compliance with Bank policies, procedures, and regulations. This person assists in providing efficient, effective, accurate, and professional services to internal team members, and customers as required, and responds to inquiries and problem solves loan related issues.


  • 1. Reviews documentation to ensure appropriate lending approvals were received. Ensures compliance requirement are satisfied, approval conditions were met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed after loan closing and funding. Coordinates the contacting of customers to obtain missing documentation with lending team.
  • 2. Verifies accuracy of data used for the completion of loan documentation. Notes exceptions to loan policy.
  • 3. Prepares files for imaging, reviews and maintains loan documentation and account information for all types of loans. Processes weekly information and documentation received from the Branch locations.
  • 4. Generates and reviews document exception reports and provides to appropriate parties. Following up on those items that need to be investigated.
  • 5. Completes due diligence and compliance related searches on borrowers and collateral.
  • 6. Ensures appropriate loan fees were assessed and payments to third parties are processed.
  • 7. Verifies and moves loan documentation in imaging to appropriate files.
  • 8. Process and typing of denied loan notices, and small claims court filings.
  • 9. Provides customer service by assisting customers regarding loan payments, and answers questions from internal and external customers, and troubleshoots issues.
  • 10. Keeps track of received data and source documents.
  • 11. Remains highly informed on current Bank policy and related rules and regulations.
  • 12. Cross trains other team members for back-up support as needed.

Secondary Duties:

  • Assists with special projects as needed.
  • Supports the sales culture of the Bank by seeking opportunities to promote Bank products and services.
  • Performs other duties as may be assigned


  • TBD

Role Qualifications:


  • High school diploma or general education degree (GED)


  • A minimum of 1 year of accounting, customer services, and/or administrative support experience

Other Skills and Abilities

  • Oral/Written communication skills
  • Maintain confidentiality of customer information
  • Problem-solving and decision-making skills

Performance Measures:

  • Quality, accuracy, and volume of loans
  • Reliability, friendliness, thoroughness and timeliness of response to inquiries
  • Adherence to Bank policy and Federal and State Regulatory requirements
  • Participation in training and appropriate professional developments
  • Appropriate attendance record and punctuality
  • Professional work place appearance and conduct
  • Meets or exceeds annual goals as pre-established by supervisor that are aligned with the strategic plan

Working Conditions:

Work is performed largely within the Bank in a desk setting with limited chance for personal injury. Prolongedand frequent mental and visual concentration required. Periodic stressful situations in response to multiplepriorities within established deadlines. Work hours are generally during normal business hours. Unscheduledevening and weekend work may be needed to meet the needs of customers and employees. Occasional travelbetween offices may be required. Must be able to lift and move up to 20 pounds of office supplies andequipment. Some bending, turning, and twisting required.

General Notice:

This position description describes the general nature and level of work performed by the employee assignedto this position and should not be interpreted as all inclusive. It does not state or imply that these are the onlyduties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonablyaccommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee andis subject to change by the employer as the needs of the Bank and requirements of the position change.

Why work for Citizens First Bank?

Citizens First Bank is family-first and promotes a healthy work/life balance
We take care of our customers as we would our own family
We offer a competitive salary with annual wage increase opportunities
Year-end bonus opportunities
Paid time off and paid holidays
A fully comprehensive benefits package, including: health, dental, vision, disability, and supplementary insurance options
An employer-sponsored life insurance plan
And so much more!
Job Type: Full-time


401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Physical setting: Office

Schedule: Monday to Friday

Work Location: In person

Email Amber Wierzba, HR Generalist, your resume if interested: