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March 17, 2020

Banking During the COVID-19 Crisis

Citizens First Bank’s commitment to you and the communities we serve is of the utmost importance during times like these.

Amid ongoing concerns about the Coronavirus COVID-19, Citizens First Bank is closely monitoring the latest reports from the Centers for Disease Control (CDC) and has taken a number of precautionary measures for the health and safety of our customers and employees.


  • Walk-ups will be available beginning Tuesday, May 26, to one customer at a time.
  • Please continue to use our drive-ups, night drops, or the options listed below for your banking needs.
  • Night drops are available at all branches and will be checked multiple times throughout the business day.
  • The following will be handled by appointment only: business deposits that cannot be done via the drive-up or night drop, currency exchange, loan meetings/closings, new accounts, safe deposit access and other case-by-case needs.  Please call ahead to your local branch for an appointment.

What is Citizens First Bank doing?

Citizens First Bank prepares for events like a pandemic, and we are putting our plans into action. We are increasing cleaning and sanitizing public spaces and have provided hand sanitizer for customers to use in all our branches.

Our staff has been educated on hygiene best practices and directed to stay home if they are not feeling well or believe they may have been exposed. We are taking this very seriously and encourage you to do the same.

We will continue to monitor CDC advice and follow the recommendations of local and state authorities. We urge you to do the same.

We also ask you to be on alert for scammers and ID thieves trying to exploit fear and uncertainty. Remember – if you receive any call, text or email asking for your social security number or any account number, it’s a scam.

Scam Warning

The coronavirus phishing scam is where a fraudster fakes an email from a public health organization offering advice about COVID-19. The emails appear to be from legitimate sources, such as:

  • The World Health Organization (WHO)
  • The Centers for Disease Control and Prevention (CDC)
  • University and college health services

The messages offer information about the coronavirus to get you to provide your personal information or download malware (malicious software). Protect your business by reading your emails carefully and watch out for these red flags:

  1. Check the subject header and domain name for errors.
  2. Look for spelling and grammar mistakes.
  3. Before clicking links, hover over them to confirm they are legitimate.
  4. Don’t respond to companies or people you don’t know.
  5. Never give out personal information through email.

This scam was originally reported by BMO Harris Bank.

Remember, we’re here for you.

If you are told, or choose, to limit your exposure, we have technology in place that allows you to do business with Citizens First Bank without visiting a branch.

  • You can use Citizens First Bank’s free Online and Mobile banking to check balances, set up automatic loan payments, make a transfer or loan payment, verify if a check has cleared, and even deposit a check using the camera on your smart phone or tablet.
  • Telephone Banking is available 24/7 at 1-877-205-2265.
  • Night drops are available at all of our branches and will be checked multiple times throughout the business day.
  • You can use your ATM/Debit card for cash or to make cashless purchases.
  • You can use our ATM machines that are available at multiple locations.
  • We offer Online Home loan applications, with documents that can be signed online.
  • As always, Citizens First Bank customers can contact us by phone at any of our local branch phone numbers during business hours.

We’re listening to you.

If you have any questions or concerns, please do not hesitate to call us. If you are affected by the pandemic and unable to work, please contact us and we will look at your situation to determine ways we can assist you.

Citizens First Bank’s commitment to you and the communities we serve is of the utmost importance during times like these.